MERIT Solutions' premier service offering is our Active management plans, under which MERIT Solutions assumes responsibility for IT operations within an organization at a fixed, monthly rate. Our managed service plans provide unique and significant benefits:

Any of our Active Management plans save you money. It's simple. Because IT service is all that we do and we've already invested in the automated tools, facilities, and trained personnel, we can provide your business with solutions that save you money while keeping you in the loop during each stage of problem resolution process. We provide guaranteed uptime saving your business costly downtime.

Our Active Management plans are fixed-cost. Plans are priced on a per supported machine basis or on a flat monthly fee basis and can grow and contract as your business needs change. Budgeting is easy too as the exact cost for support is known before investing in additional technology.

Our plans are comprehensive. When an Active Management plan is purchased, that IT area is covered. MERIT Solutions performs whatever work is necessary to manage the network and software systems on a day-to-day basis including monitoring, corrective action, installation of patches, updates, bug-fixes, and reporting. We'll work at your site and remotely, as required.

Every Active Management plan includes the deployment of our proactive management system, Kaseya™. This sophisticated system installs onto each supported computer and provides customized, automatic problem resolution by leveraging a robust and growing knowledge base of technical service information. Kaseya also automates preventative preventive maintenance and maintains systems daily to keep them running at peak efficiency.

MERIT Solutions technical professionals proactively manage and maintain your systems. Technology is complex and getting more complicated all the time. MERIT Solutions does nothing but design, install, manage, and support IT solutions. Our technical professionals have a breadth of education and experience that covers all areas of IT operation from senior MIS management to training and help desk. For over 25 years, we've supported medical, automotive, manufacturing, legal, shipping, insurance, investments, service, and other medium to small organizations. In addition, we have extensive professional industry relationships with companies such as Microsoft, Symantec, Dell and Sonicwall (to name just a few).

Proven Performance; MERIT Solutions has been in IT business for over 25 years and is one of the oldest computer solution providers in Hampton Roads. We are still serving the business community after many of our competitors have gone away.  We are stabile, yet flexible. This flexibility enables us to adapt to changing technology and to provide a superior product to our clients. Let us support your company with our proven IT experience. You are in business for the long term and so are we.

Performance is guaranteed. With comprehensive support and server uptime guarantees of 99%, you can be comfortable in knowing that your IT systems will be up and stay up. But if the inevitable occurs, rest assured that your covered servers will be brought back on-line quickly and at no extra charge for labor. All Managed Service Plans include monthly management reporting that provides easy-to-understand reviews of systems and operation.

Active Management. In summary, MERIT Solutions can provide professional, comprehensive, fixed price support at a cost that is attractive and easy on the budget.