MERIT Solutions Blog

MERIT Solutions has been serving the Chesapeake area since 1982, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Could VoIP Improve These Points For You?

Could VoIP Improve These Points For You?

Traditional telephone lines were once extremely important for your business’s success. You had to have dedicated phone lines in your office running to each and every desk so that each of your employees had access to a phone when they needed it. Nowadays, however, virtual telephone systems have become popular with businesses of all size. How does this new way of handling your business’s communications hold up compared to the more traditional model?

You might be surprised to hear this, but virtual telephone solutions that utilize the Voice over Internet Protocol (VoIP) technology are exceedingly more beneficial and dynamic than your traditional telephone system. We’ll discuss some of the ways in which the two differ so that you can make the best, most educated decision regarding the future of your business.

Flexibility
Imagine that you’re on the phone with someone, but you have to step away from your desk for some reason. While cordless phones certainly are a thing, you can only go so far with them. Plus, you don’t have much choice in how you use this phone--if you’re not comfortable with it, you’re out of luck. How can VoIP change up the tradition of corded and cordless handsets in the office?

VoIP frees your employees from their desks and allows them to communicate with any connected device, whether it’s a laptop with a VoIP client or a smartphone with a mobile app installed. Employees no longer have to leave a conversation just to step away from the desk for a moment. Business owners can stay connected to the office even when they are across the country on a business trip, or settling down at the home office to pull an all-nighter to meet a deadline.

Functionality
What exactly does your telephone system come equipped with in the first place? Often times, your telephone system will come with some other bells and whistles, like your Internet or television for residential accounts, or nickel-and-dime features for businesses like conferencing. Unfortunately, depending on what it comes attached to, you may find that you have no need for certain features or functionality--or they may just not have any business functions in the first place.

VoIP allows your organization to achieve more with fewer resources that can be added for additional costs or agreements. For example, in addition to all of the features that you’ve come to know and love, like call forwarding and conference calling, you could add in video chat or instant messaging for your VoIP client, depending on the solution you’re using. These features allow your business to be much more productive with its time, and can enhance the work experience significantly by offering multiple modes of communication depending on the situation.

Cost
With a traditional telephone system--as mentioned before--you might wind up paying for services or features that mean nothing for your business. Many phone companies add must-have features and services for additional costs. Plus, long distance calls tend to rack up additional charges. You’ll ultimately be spending more money for services that you don’t use, which isn’t good for your budget. You’re just wasting resources that are better spent elsewhere.

VoIP uses your business’s Internet connection to transmit your voice. Since you’re using your Internet in the execution of day-to-day business, using it for your company’s telephone system will result in cost savings. Of course, you need to ensure that your business’s Internet connection has the bandwidth for this increase in traffic, but if you need to upgrade at all, it is a small price to pay for freeing your organization from the complications and cost of traditional telephone packages. All you wind up owing is a budgetable monthly payment, allowing you to scale the service suit your needs.

Could your business benefit from a change in telephony communications? MERIT Solutions can equip your business with the best VoIP solution out there, specifically designed for your needs. To learn more, reach out to us at (757) 420-5150.

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