MERIT Solutions Blog

MERIT Solutions has been serving the Chesapeake area since 1982, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Do Your IT Solutions Support You the Way They Should?

Do Your IT Solutions Support You the Way They Should?

When selecting which solutions, your business will need as a part of its information technology infrastructure, it helps to look to the future and your plans to advance and expand. Of course, it also doesn’t hurt to make sure that you and your needs are covered, just in case something were to go wrong. This is why it is important to be sure you know the answers to the following questions, especially when someone else is managing your IT solutions.

What kind of service can I expect from my service level agreement?
SLAs are not created equal from company to company. Some providers will fully cover issue A, but leave you high and dry where issues B and C are involved. Some may cover A through C, but may only provide the bare minimum of service. Some may fully cover all issues, but their response times may be so slow that they may as well not cover them at all.

On the other hand, some companies will offer exceptional service, with reasonable response times between non-critical to emergency matters. Make sure that you know which kind of service you can expect from your solutions provider.

How will my network be managed?
This inquiry covers a few different concerns that you should make sure your provider addresses. First of all, you need to make sure that they are not going to charge you excessively for basic support and similar IT requirements. If your management costs are going to keep you from being able to improve in the future, it makes more sense to find a more reasonable provider. Speaking of future improvements, you need to make sure that your provider can handle changes that will happen over time.

After all, the primary goal of most businesses is to grow and become more profitable. This will necessitate improvements to your IT infrastructure in order to support the increased workload and increased user needs. If your provider isn’t prepared to help you grow, they have become a liability instead of an asset. Your business is built around the abilities of your IT, so if it can’t grow, neither can your business.

Is my business protected against possible disaster?
In IT, ‘disaster’ covers a wide scope of events. First, there’s the risk of hardware failure that could derail productivity and facilitate data loss if not properly prepared for. Of course, there are other causes of disaster as well, that can have many of the same effects to your crucial business data or the ability for the business’ employees to be productive. Without the means in place to enable the workforce to return to full productivity as quickly as possible, your business could easily suffer from ill effects as a result.

Data theft is another serious issue that businesses need to consider as well. Has your IT resource put the proper defenses in place to protect your data both on your internal systems and when it is accessed on a mobile device? Have they considered what will need to happen if an employee leaves and should therefore no longer have access to your data, even if it was accessed on their personal device?

These are just a few of the subjects your IT resource should have complete and reliable responses to. If you’d like to find out how we approach these matters, keep reading the MERIT Solutions blog, and reach out to us directly at (757) 420-5150. your social media marketing partner


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, 23 March 2018

Captcha Image

Tag Cloud

Security Tip of the Week Technology Privacy Best Practices Cloud Business Computing Hackers Network Security Software Malware Internet Hosted Solutions Backup Business Management Managed IT Services google Productivity Computer Disaster Recovery Microsoft Outsourced IT communications Mobile Devices Business Continuity VoIP Business IT Support User Tips Windows 10 Email IT Services Hardware Innovation Productivity Cybercrime Managed IT Server Mobility Mobile Device Management Data Backup Windows Small Business Efficiency Smartphone Cybersecurity Ransomware browser Apps Operating System Saving Money Internet of Things Save Money Telephone Systems Data Recovery Android Virtualization Law Enforcement Passwords Hosted Solution Quick Tips BYOD Chrome Phishing Data BDR Money VPN Information Technology Data Security Office 365 Recovery Password Holiday Microsoft Office Cloud Computing upgrade Google Drive Hacking Social Vulnerability Avoiding Downtime Automation Alert Work/Life Balance App Health Communication Miscellaneous Managed Service Provider Wi-Fi Computers Facebook Best Practice Government Social Media Budget Smartphones Update Data Management Gadgets IT Support Wireless Risk Management Unsupported Software Windows 10 Wireless Technology Identity Theft Spam Flexibility Telephony search Shortcut Managed IT Services Office tips Firewall Data Breach Applications Private Cloud History Application Antivirus User Error Current Events Audit Proactive IT The Internet of Things Personal Information Politics Two-factor Authentication Collaboration Workplace Tips USB Save Time Social Engineering Patch Management Users Encryption Streaming Media Apple Artificial Intelligence WiFi iPhone Going Green Excel Mobile Computing Transportation Bandwidth Cost Management Data Storage Fraud eWaste Tech Term Robot OneNote SaaS Remote Computing Samsung End of Support Content Filtering Battery HaaS Data Loss Project Management Marketing Compliance Gmail Google Docs Humor Disaster Automobile Data Protection Employer-Employee Relationship IT solutions Saving Time Redundancy DDoS Cleaning Network Sports Office Computer Care Commerce Phone System Tech Support Blockchain Television Hacker Solid State Drive Legal Internet Exlporer Cortana FAQ Identities compaq Access NFL Employer Employee Relationship Augmented Reality Relocation Business Intelligence Devices Analytics Touchscreen Lifestyle Wearable Technology Charger Outlook IoT hp Keyboard Instant Messaging Worker Commute Word Computer Accessories Mobile Device Managed IT Service PDF Spyware domain Big Data Legislation Wireless Charging Language iOS Managing Stress Windows Ink Text Messaging remote Books Scalability Comparison Evernote Regulation Yahoo Hiring/Firing Computer Fan Education Router Google Maps Vendor Management Running Cable Screen Mirroring Edge Server 2008 How To Specifications Networking Sync Virus Ali Rowghani Benefits Dark Web Trending Software as a Service Meetings Unified Threat Management Cast Ciminal Emails Laptop Uninterrupted Power Supply Sales Workers Adobe Proactive Entertainment Training Settings Retail Upgrades server installation dvd "cannot install required files" Electronic Medical Records Touchpad Updates Licensing Websites stock WannaCry Reputation Point of Sale Advertising HIPAA Company Culture Conferencing Consultant HBO MSP Webinar Black Market Microsoft Word Mobile tweet Smart Technology Data storage Avoid Downtime Microsoft Excel Value Gifts intranet calculator IT solutions Shadow IT Chromecast Professional Services Twitter Administration Document Management control Experience File Sharing IT Management IT budget Windows 10s Travel WSJ Nanotechnology Colocation Hard Drives Maintenance Exchange Video Games Storage Credit Cards Distributed Denial of Service WIndows Server 2008 altivista Hard Disk Drive Virtual Reality Files Administrator Lithium-ion battery Tablets Scam Root Cause Analysis Device Security SBS Music CrashOverride Thank You Cache Safety Data Theft Monitors Congratulations Remote Monitoring Emergency Worker

Mobile? Grab this Article!

QR-Code dieser Seite

Recent Comments

Anna Jackson 5 SEO Tools To Get a Google-Eye View of Your Website
15 September 2017
Hello Randall! I was doing very important work but due to your subject I felt better to stay at you...
David Miller Not all project-management tools are right for all businesses
25 August 2017
All the points depicted by you in this blog is v.apt. I love the title of this blog because it says ...