MERIT Solutions Blog

MERIT Solutions has been serving the Chesapeake area since 1982, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Getting to the Root Cause of an IT Issue Means Seeing the Big Picture

Getting to the Root Cause of an IT Issue Means Seeing the Big Picture

When your business experiences an IT outage, what’s the first thing that comes to mind? A typical response (after expressing frustration) is, “How long until operations resume?” An answer to this question isn’t always obvious, which leads to another question, “Why did my system go down in the first place?” Being able to quickly and accurately ascertain what’s behind an IT outage is a responsibility that every business should have handled, yet implementing such a procedure is often overlooked until it’s too late.

The benefit of being able to quickly diagnose IT problems is obvious; the problem will get addressed and resolved in a timely manner, and a solution to the issue can be found that will help prevent any future IT outages. In the world of IT support, getting to the bottom of an issue is known as performing a root cause analysis (RCA). Such an analysis begins by asking basic troubleshooting questions, which usually begins by looking directly at the performance of the technology in use. Although, as IT networks expand to become more complex and businesses grow to have more managers making IT-related decisions, a company’s RCA approach will naturally become that much more complicated.

Consider what it takes to perform an RCA for a small enterprise having one server and a few workstations, compared to a medium-sized enterprise taking advantage of advanced technologies like virtualization and cloud computing in addition to a robust in-house IT network. In the latter example, getting to the root of a problem involves looking at more systems and questioning more parties. Therefore, getting an accurate RCA from more complex IT systems requires a higher degree of expertise from the IT technician overseeing the troubleshooting process.

This is also where a case can be made about why it’s important to involve IT in matters where executives are making IT-related decisions. This is due to the fact that root causes of an IT outage often go beyond equipment malfunctioning and extend to poor policies being put in place by management. If the root cause of an IT outage is a poor policy, then any good IT technician will be able to spot this and inform management accordingly.

For example, let’s take a look at a hardware replacement policy. Any good IT technician understands that hardware doesn’t last forever. It must be replaced periodically to prevent catastrophic failures that can lead to data loss. Before an inevitable hardware failure, most solutions--like servers, workstations, and networking components--will start to show signs of wear and tear. Unless these solutions are being monitored properly by an IT department, these signs could fly under the radar and eventually result in much more damage than if they were addressed properly.

A good IT technician will be able to identify and resolve issues on your network before they become major problems. This type of proactive maintenance is something that is often neglected, especially amongst smaller organizations that have limited budgets and no internal IT department. In cases like this, it’s beneficial to outsource this responsibility to a trusted managed service provider like MERIT Solutions. We can monitor your network to ensure that any issues are addressed before they cause major problems, like downtime, hardware failure, and data loss. To learn more about how managed IT can help your business succeed, reach out to us at (757) 420-5150. your social media marketing partner


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, 16 January 2018

Captcha Image

Tag Cloud

Security Tip of the Week Technology Cloud Privacy Best Practices Business Computing Hackers Network Security Malware Software Hosted Solutions Backup google Internet Productivity Disaster Recovery Computer Managed IT Services Microsoft Business Continuity IT Support Mobile Devices Outsourced IT VoIP User Tips Business Windows 10 Innovation IT Services Email Business Management Hardware communications Productivity Managed IT Data Backup Mobility Windows Server Cybersecurity Ransomware Efficiency Smartphone Cybercrime Mobile Device Management Telephone Systems Small Business Apps Save Money Saving Money Data Recovery Android browser Virtualization Law Enforcement Operating System Hosted Solution Quick Tips Passwords BYOD Data Password BDR Holiday Money Information Technology Office 365 Chrome Recovery VPN Microsoft Office Phishing Cloud Computing Google Drive Hacking Avoiding Downtime Gadgets Alert Health Work/Life Balance Miscellaneous Managed Service Provider Computers Social Media Social upgrade App Budget Smartphones Communication Data Management Wireless Facebook Government Unsupported Software Wireless Technology Identity Theft Managed IT Services Automation Telephony Shortcut Workplace Tips Wi-Fi Office tips Firewall Applications Private Cloud Application History Data Security Current Events Proactive IT Audit Best Practice The Internet of Things Personal Information search Collaboration IT Support Politics Two-factor Authentication USB Save Time Windows 10 User Error Risk Management Vulnerability Spam Users Encryption Gmail Excel iPhone Update Artificial Intelligence Data Storage Flexibility Mobile Computing OneNote IT solutions Data Breach Transportation Cost Management DDoS Robot SaaS Television Samsung End of Support Marketing Antivirus Social Engineering Remote Computing Content Filtering Battery Streaming Media Apple Google Docs HaaS Internet of Things WiFi Compliance Data Protection Humor Going Green Disaster Automobile Bandwidth Redundancy Employer-Employee Relationship Commerce Saving Time Cleaning Network Sports Cortana Office Computer Care Phone System Hacker Solid State Drive Internet Exlporer stock Word Access Legislation Managed IT Service Employer Employee Relationship Relocation iOS Analytics Wireless Charging tweet Windows Ink Keyboard Instant Messaging Worker Commute Comparison Computer Accessories Maintenance Regulation Mobile Device PDF Computer Fan Big Data Evernote calculator Twitter Google Maps Managing Stress Specifications control Screen Mirroring Sync Text Messaging Dark Web Books Scalability Networking WSJ Software as a Service Meetings Hiring/Firing Education Vendor Management Emails Router Sales Exchange Cast altivista Adobe How To Distributed Denial of Service Workers Data Loss Settings Benefits Retail SBS compaq Licensing Unified Threat Management WannaCry Laptop Uninterrupted Power Supply Updates Training Webinar Entertainment Wearable Technology Conferencing HBO hp Mobile Upgrades Electronic Medical Records Touchpad Microsoft Word Point of Sale Microsoft Excel Reputation Company Culture Advertising IT solutions HIPAA Gifts domain Professional Services Consultant Black Market File Sharing Smart Technology Value Windows 10s Data storage Avoid Downtime remote IT Management Yahoo Travel Nanotechnology Shadow IT eWaste Document Management Chromecast Storage Administration Hard Disk Drive Experience Running Cable Credit Cards Server 2008 WIndows Server 2008 Ali Rowghani Tablets Root Cause Analysis Trending Colocation Patch Management Hard Drives Video Games Tech Support FAQ NFL Augmented Reality Virtual Reality Files Touchscreen Administrator Lithium-ion battery Lifestyle Business Intelligence Scam Outlook Music Legal Charger server installation dvd "cannot install required files" Thank You Congratulations CrashOverride Cache Monitors Remote Monitoring Safety Emergency Worker

Mobile? Grab this Article!

QR-Code dieser Seite

Recent Comments

Anna Jackson 5 SEO Tools To Get a Google-Eye View of Your Website
15 September 2017
Hello Randall! I was doing very important work but due to your subject I felt better to stay at you...
David Miller Not all project-management tools are right for all businesses
25 August 2017
All the points depicted by you in this blog is v.apt. I love the title of this blog because it says ...