It isn’t exactly a secret that small and medium-sized businesses appreciate any opportunity to reduce the amount of money they have to spend to successfully operate. One means that businesses of all sizes have used to do so has been VoIP (Voice over Internet Protocol) telephony. Here, we’ll explore just how VoIP solutions are friendlier to a business’ budget.
First, it may be helpful to briefly review what VoIP is, exactly.
Originally, the telephone worked by taking the sound of a voice and converting it into electronic waves, which were then sent to the recipient and converted back into sound. Nowadays, digital phone systems translate sound information into packets of binary data that are transmitted to the person on the other end of the line across the Internet.
There are quite a few ways that the cost savings that are so often touted with VoIP can be accomplished.
On a very basic level, VoIP can save your business money by eliminating one of the utilities that you’d otherwise pay for: your telephone service bill. Since VoIP uses the Internet to transmit data, all you need to pay for is your business’ Internet connection. While this does present the possibility of communication issues should you lose Internet service, the cost savings over time can make this issue less worrisome nevertheless.
Because VoIP is delivered via the Internet, your employees no longer need any additional infrastructure to enable them to make calls - which makes the process of adding (or, if the need should arise, removing) phones much less intensive. After all, you will no longer potentially need to redesign the office to accommodate your infrastructure, eliminating the costly construction that this could bring about. This all contributes to a decreased investment necessary to leverage VoIP to your advantage.
Depending on your industry, you may field repeated calls from clients and customers coming in for assistance and other assorted requests, often addressing similar topics. Some VoIP solutions enable you to provide them with an auto attendant recording that walks them through the process that is troubling them. As a result, they are satisfied, while your employees won’t need to deal with interruptions throughout the day that could be avoided, allowing them to be more productive during the time you pay them to be there.
Are there other benefits to VoIP solutions? Of course... there’s the enhanced mobility it offers, the customization we only briefly touched on, and many other considerations that make it a great option for businesses. However, the cost savings can’t be denied.
To learn more about implementing VoIP into your business’ technology, reach out to MERIT Solutions at (757) 420-5150!