MERIT Solutions Blog

MERIT Solutions has been serving the Chesapeake area since 1982, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Two Approaches to IT Support. One Clear Winner

Two Approaches to IT Support. One Clear Winner

As a modern business, your success depends on your technology functioning properly. As many businesses have discovered when their solutions did not function as intended, the effects can have considerable impact to their success rates. To help keep your business running, you need to be sure that your solutions are maintained.

How Not to Help Your Business
When many people hear the term “tech support,” the first thing that pops into their mind is the common perception of IT services, which is also known as a break-fix approach.

This approach usually plays out in the following way:

  • Something breaks or stops working as expected and a user (or users) can’t get work done.
  • You reach out and contact tech support.
  • A tech has to be sent out to resolve the issue.
  • You wait for the tech to arrive.
  • The tech arrives and resolves the issue. You pay the support fees.
  • Your affected employees are able to return to work.

While this approach does ultimately get your technology issue resolved, consider how much you’re really paying each time this happens. Sure, you’re paying your IT provider for their services, but there are other costs associated with this approach. Your employees still have to be paid for their time, even if the issue rendered them unable to complete their tasks.

You also have to consider if the issue affected any of your clients as well. If the issue prevented them from receiving the benefit that they utilize your services for, they are not likely to be very pleased with you. If it happens often enough, many will likely seek out a competitor.

Clearly, while this approach works, it certainly doesn’t minimize the damage an issue can potentially cause your business.

How to Really Help Your Business
Many businesses today are moving away from that version of tech support in favor of a different approach: managed services.

With managed services, the approach to resolving technology issues plays out much differently.

  • One of the managed service provider’s technology specialists notices that a mission-critical component on your network might soon experience an issue. They reach out and inform you of the potential issue.
  • The MSP works to fix the problem remotely, if applicable.
  • If the issue is covered by your service level agreement with the MSP, you pay nothing more than the predictable, monthly service fees.
  • Your employees are able to continue their work, with little to no interruption.

Managed services, like the ones that MERIT Solutions can provide, will help you to minimize the amount of downtime that your business will experience. By working proactively to monitor and maintain your solutions, you can ensure that your workforce remains productive. Give us a call at (757) 420-5150 to learn more. your social media marketing partner


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, 22 September 2017
If you'd like to register, please fill in the username, password and name fields.

Tag Cloud

Security Tip of the Week Cloud Technology Business Computing Privacy Best Practices Hackers Malware Hosted Solutions Backup Software Internet Network Security Computer Disaster Recovery google Productivity Business Continuity Business Microsoft Managed IT Services Windows 10 IT Support VoIP Innovation IT Services User Tips Outsourced IT Hardware Mobile Devices Business Management communications Productivity Efficiency Email Windows Mobility Ransomware Save Money Cybercrime Managed IT Saving Money Mobile Device Management Server Telephone Systems Law Enforcement Apps Smartphone Hosted Solution Quick Tips Operating System Android Virtualization Small Business Information Technology Recovery Chrome Microsoft Office Cybersecurity BYOD Data Passwords browser BDR Password Wireless Budget upgrade Social Unsupported Software Communication VPN Hacking Avoiding Downtime Facebook Health Miscellaneous Office 365 Managed Service Provider Computers Money Proactive IT Social Media USB Save Time Smartphones Risk Management Data Management Cloud Computing search App Shortcut Work/Life Balance Wi-Fi Google Drive Firewall Data Backup Automation Application Government Telephony Alert Current Events Office tips Applications Private Cloud Gadgets Workplace Tips DDoS Holiday Best Practice Internet of Things Saving Time Cleaning Television Data Recovery The Internet of Things Office Social Engineering Phone System Humor Disaster Computer Care Streaming Media Employer-Employee Relationship Users WiFi Spam Phishing Identity Theft Going Green Network Bandwidth Data Storage Managed IT Services Flexibility Hacker Solid State Drive Internet Exlporer Cost Management Wireless Technology Antivirus Samsung Mobile Computing Transportation Audit Gmail Battery HaaS Robot Compliance Update Personal Information IT solutions History IT Support Remote Computing End of Support Automobile Politics IT Management Laptop Avoid Downtime Windows 10s Uninterrupted Power Supply Value Two-factor Authentication Travel Shadow IT WSJ Nanotechnology Commerce Exchange Document Management Experience Distributed Denial of Service WIndows Server 2008 Touchpad altivista Hard Disk Drive Tablets Reputation Root Cause Analysis SBS Advertising Patch Management Video Games compaq Windows 10 NFL Virtual Reality Apple Augmented Reality Wearable Technology Business Intelligence Data storage Touchscreen Scam Music Outlook Legal hp Vulnerability Word Administration Encryption Chromecast Managed IT Service domain Employer Employee Relationship Analytics Excel iOS Sports Keyboard Colocation Instant Messaging Worker Commute Artificial Intelligence remote Tech Support Computer Accessories Hard Drives Mobile Device Big Data eWaste Regulation Yahoo Computer Fan Files Lithium-ion battery Managing Stress OneNote Administrator Running Cable Screen Mirroring Server 2008 Data Breach Books Sync Scalability Ali Rowghani Dark Web Access Hiring/Firing Trending Relocation Education Meetings User Error Cast Router Emails Vendor Management SaaS Adobe How To Benefits iPhone Settings PDF Data Security server installation dvd "cannot install required files" Marketing Unified Threat Management Content Filtering Licensing stock Text Messaging Entertainment HBO Webinar Training Upgrades Electronic Medical Records Mobile tweet Point of Sale HIPAA Data Protection calculator IT solutions Company Culture Consultant Professional Services Black Market Twitter Collaboration control Smart Technology Emergency Worker Windows Ink CrashOverride WannaCry Thank You Cache Congratulations Monitors Remote Monitoring Safety

Mobile? Grab this Article!

QR-Code dieser Seite

Recent Comments

Anna Jackson 5 SEO Tools To Get a Google-Eye View of Your Website
15 September 2017
Hello Randall! I was doing very important work but due to your subject I felt better to stay at you...
David Miller Not all project-management tools are right for all businesses
25 August 2017
All the points depicted by you in this blog is v.apt. I love the title of this blog because it says ...