There will come a time when you need help from your IT provider. They are busy people, and work very hard. When asking them for help, be as specific as you possibly can; they are not mind readers, after all! Below are a few additional tips to help you have a positive experience when dealing with IT pros. Write an Informative Email Subject Line Often, your IT service provider will get flooded with requests, some demanding immediate assistance, such as “Our servers have crashed and we have no back up system in place,” and some that are far less urgent – “I can’t seem to turn up the volume on my headphones.” To help them appropriately prioritize requests, use a descriptive subject line.