With a few notable exceptions, businesses today are largely in a holding pattern, waiting for the time to come when their operations can resume in full force. When the time comes to do so, however, there are likely to be some growing pains as everyone settles back into their old processes and operations. To help minimize these impacts, we recommend spending this time to improve your business communications.
Business communications are effectively what it says on the package: the processes that a business has in place to enable communication to take place between different people, internal and external, that are associated with a business. Internal business communications are those that take place between different people within a business, from the intern to the CEO, while external business communications are those that involve parties that are not a part of the business itself—like your communications with your vendors or your clients.
As you would probably imagine, these important communications can quickly spiral out of control, which is part of the reason why many businesses adopt a unified communications policy which is a means of connecting your various methods together into one integrated strategy.
Think of it this way… let’s assume that your business has a messaging platform that allows for click-to-talk functionality. That platform would be considered a UC platform.
As unified communications allow a conversation to take place across different platforms and formats, different methods of business communications can be leveraged in conjunction with one another to more productively convey information. As a result, collaborative efforts become simpler and more productive for a business.
While there are some considerations to keep in mind, like how unified communications can introduce new access points into your network and complicate your security, there are some considerable benefits to be had. For instance, aside from the productivity and collaboration improvements you would expect, unified communications can help simplify the remote work process for your team, while also helping to improve customer service.
As COVID-19 wreaks havoc around the world, it is crucial to your business’ short and long-term survival that you maintain your ability to communicate both internally and externally.
Communication is one of the most important things to keep in mind during any serious event. Make sure you put the systems in place to help maintain it now. Reach out to MERIT Solutions at (757) 420-5150 for assistance.